Yes, the site is reliable. Never really purchased an item like this. This was by far one of the coolest toys I have ever purchased. At first I was like, there is no way I will be able to make this thing work for me, but I was completely surprised. It came just as beautiful as she looks. Body, Head, Wig, Clothes, Cleaner, Perfectly Packaged and the makeup and eyes were beautiful. I have already utilized the product twice to see if it was possible. It was very new to me, very cool.